The City of Chicago’s Office of Emergency Management and Communications (OEMC) announced on April 7 that it will celebrate National 9-1-1 Education Month, along with National Public Safety Telecommunicators Week from April 12 to 18. The annual employee Awards Ceremony is scheduled for April 16.
These events highlight the important role played by Chicago’s emergency call takers and dispatchers in protecting residents and visitors. OEMC staff work around the clock to provide lifesaving assistance, such as giving CPR instructions, helping crime victims who cannot speak on the phone, and coordinating public safety during large events.
“I’m extremely proud to recognize the extraordinary dedication of the men and women at OEMC for the challenging jobs they carry out every day protecting Chicagoans and first responders,” said Frank Velez, OEMC Executive Director. “OEMC employees are the driving force behind public safety in Chicago as they perform their critical roles for the safety and well-being of our residents.”
During April, OEMC is reminding residents about tips for calling 9-1-1 effectively. Residents are encouraged to report suspicious activity under the national “If You See Something, Say Something” campaign. The agency also urges individuals to create a Smart911 profile online or through mobile apps so that vital information can be shared quickly with call takers during emergencies.
As part of its ongoing efforts, OEMC provides a range of services including emergency response via 9-1-1 calls, non-emergency support through its 3-1-1 system, traffic management solutions, and community preparedness programs as outlined on its official website. The department enhances community resilience through public education initiatives such as volunteer training programs and severe weather preparedness according to its official website.
The agency also operates an all-hazard alert warning system that uses a single audible tone for public notifications during emergencies according to its official website. Its operations extend citywide for managing both routine incidents and major events according to its official website, while collaborating with federal partners like the U.S. Department of Homeland Security and state agencies such as Illinois Emergency Management Agency for coordinated responses according to its official website.
Multiple staff members will receive awards recognizing professionalism and life-saving actions at this year’s ceremony. Residents can learn more about emergency preparedness by downloading the Chicago OEMC app or visiting their website.
