Chicago recognizes outstanding emergency services dispatch trainer
Coming from a civic-minded family, police dispatch specialist Michael Tracy found himself recognized recently during an industry conference in Orlando, Florida for his outstanding performance as 2016 Chicago Dispatch Trainer of the Year.
Tracy — whose father, brother, grandfather and wife have all shared his connection to public service — works as Police Communications Operator II at the Chicago Office of Emergency Management and Communications (OEMC), which presented him with the award praising his tireless efforts.
"On behalf of his colleagues and friends at OEMC, I am pleased to see the hard work, integrity and dedication of Michael Tracy be recognized nationally," Executive Director Alicia Tate-Nadeau said. "He is an invaluable asset to our department's efforts to educate our call takers and dispatchers, who are the first line of public safety response in support of the Chicago Police and Fire Departments."
Serving OEMC for 18 years, Tracy creates curriculum and training for the city’s 9-1-1 employees. Not only has he proved his dedication with round-the-clock availability, but he has also developed strong community relationships, providing public awareness, training home health personnel, and leading tours for public safety professionals.
A U.S. Navy veteran, Tracy also reaches out to underserved veterans through supply and clothing drives and personal assistance.
In recognition of his military service, Tracy will also be honored as the "Hero of the Game" on Aug. 25 when the Chicago White Sox play the Seattle Mariners.