Chicago City Wire

The Chicago Department of Aviation (CDA) has introduced new sensory maps, instructional videos, and other accessibility resources at O’Hare and Midway International Airports. These measures aim to support neurodivergent travelers and individuals with sensory sensitivities.

“Under Mayor Johnson’s leadership, improving accessibility at Chicago’s airports is one of our highest priorities,” said CDA Commissioner Michael McMurray. “The travel experience can be stressful and overwhelming at times, but we are committed to creating a welcoming, inclusive and supportive environment for people who experience sensory sensitivities and for all passengers at O’Hare and Midway.”

Commissioner Rachel Arfa of the Mayor’s Office for People with Disabilities stated: "I am proud that our teams at the Mayor's Office for People with Disabilities and the Chicago Department of Aviation partnered to continue advancing accessibility in our airports. As we design accessible experiences, accessibility for our neurodiverse community is a priority. With the launch of new sensory-friendly resources, along with staff training, we are all building an inclusive travel experience at our airports."

The newly launched sensory maps are available on FlyChicago.com/Sensory. These visual guides indicate areas within both airports where travelers may encounter different levels of sensory input such as noise, lighting, crowds, or smells. The maps also highlight security checkpoints and locations featuring artwork or seating.

Additionally, the CDA has produced point-of-view videos demonstrating various stages of airport arrivals and departures. Social stories that visually guide travelers through processes like check-in and boarding are accessible on CDA social media channels.

Travelers can obtain sensory bags containing items such as fidgets, headphones, and visual aids from airport information desks to further assist those needing additional support during their journey.

These initiatives follow earlier steps by the CDA to improve airport accessibility. Last year saw partnerships established with the Hidden Disabilities Sunflower program—which allows individuals with invisible disabilities to signal they may need assistance—and Aira, a service connecting blind or low-vision users with trained interpreters via smartphone app.

Comprehensive online Accessibility Guides detailing available amenities and accommodations remain available for both O’Hare and Midway airports.